Return & Refund Policy

Yardify Return & Refund Policy

Thank you for shopping at Yardify.com. We want you to be completely satisfied with your purchase. Below is our comprehensive policy governing returns, exchanges, cancellations, and refunds. This policy applies strictly to orders shipped within the 48 contiguous United States.

1. Return Window & Eligibility Criteria

  • 14-Day Return Window: Any standard product may be returned for any reason within 14 days of receipt of delivery.
  • Item Condition: To qualify for a return, products must be 100% unused, uninstalled, and in their original shipping containers and packaging materials, complete with all components, manuals, and accessories originally included. Items that have been used cannot be returned.
  • Standard vs. Special Orders: Only "Standard Products" are eligible for return. To guarantee whether the item you are purchasing is considered a standard product, please contact Customer Service prior to making your purchase.

2. Non-Returnable & Final Sale Items

The following items are strictly NOT eligible for return, exchange, or refund under any circumstances:

  • Patina & Custom Finish Choices: Items where a specific patina, custom stain, or custom finish is selected by the customer are considered custom-made and are non-returnable.
  • Special Orders: Any items explicitly designated by customer service or the manufacturer as a "Special Order" cannot be returned.
  • Sale Items: All promotional, clearance, or sale price items are considered Final Sale and are non-returnable.

3. Return Shipping Costs & Restocking Fees

  • Return Shipping Costs: The customer (buyer) is solely responsible for arranging and paying for all actual return shipping and freight costs.
  • Original Shipping Fees: Outbound shipping charges paid at the time of purchase are strictly non-refundable.
  • Standard Restocking Fees: All approved returns are subject to a restocking fee of 25% to 30% of the product's purchase price, depending on the specific manufacturer's distribution center requirements.

3. 1 LTL Freight Delivery & Appointment Policy

Delivery Scheduling & Customer Availability For large or heavy items shipped via a third-party LTL freight carrier, the carrier will contact you directly to schedule a delivery appointment. You are required to select a delivery time when you will be available to inspect and receive the shipment.

Storage Fees & Unreasonable Delays If a shipment experiences an unreasonable delay or cannot be delivered due to customer scheduling conflicts, missed appointments, or an inability to agree on a delivery window with the carrier:

  • Storage Fees: Any storage or demurrage fees charged by the LTL warehouse/carrier resulting from these delays are the sole responsibility of the customer.
  • Deduction from Refunds: If the shipment is ultimately canceled or returned to us due to missed appointments or non-responsiveness, all accrued LTL storage fees, as well as original and return shipping costs, will be deducted from your final refund amount.

3.2 Freight Delivery Terms & Conditions

1. Curbside Delivery & Limited Liability

  • Standard Delivery Limits: All LTL freight shipments are strictly Curbside Delivery. Freight drivers are only responsible for bringing the shipment to the curb, driveway entrance, or loading dock of the delivery location.
  • Property Entry & Liability: Due to liability restrictions, freight drivers are not permitted to move pallets, crates, or boxes onto private property, into garages, up steps, or inside your home/business.
  • White-Glove Delivery Option: If you require inside placement, unboxing, room-of-choice delivery, or pallet removal, you must request White-Glove Service prior to placing your order or before shipment. Additional fees apply. Please contact our customer support team directly to request a quote.
    CRUCIAL RMA REQUIREMENT: Do not ship items back without a formal authorization. Unapproved returns will be rejected at the warehouse and no credit will be issued.

    4. Step-by-Step Return Process

    To initiate a return or exchange, you must follow these precise steps:

    1. Request an RMA: Contact us via email at Admin@yardify.com or call us at (301) 539-9273 to request a official Return Merchandise Authorization (RMA) number. This is critical because different products must be routed back to different manufacturer distribution centers.
    2. Label Your Package: Once approved, you will be given the correct return warehouse address. You must clearly write your assigned RMA number with a marker on the outside of the shipping box.
    3. Ship via Trackable Method: Ship the product back to the provided address using a reliable, trackable shipping method (UPS, FedEx, or a common carrier freight line). You must retain the tracking number for your records as proof of delivery.
    4. Inspection & Credit: Once the manufacturer receives, inspects, and approves the returned product—confirming it is undamaged and in original condition—we will issue a refund. Refunds are processed back to the original credit card used at checkout, less original shipping fees and applicable restocking fees.

    5. Order Cancellation Policy

    Our manufacturing partners begin processing orders immediately upon receipt to minimize fulfillment lead times.

    • Cancellations After 48 Hours: Any order cancellation requests submitted more than 48 hours after the initial purchase are subject to a $20 administrative fee, whether or not your order has physically shipped.
    • Custom Item Mid-Production Cancellations: Because many of our products are architectural or custom-created immediately upon order entry, we reserve the right to assess a manufacturing cancellation fee of up to 25% of the purchase price if production has already commenced.
    • Cancellations After Shipment: If an order has already shipped and left the warehouse, it cannot be canceled. You must accept delivery, obtain an RMA, and you will be responsible for all actual outbound and return shipping charges.

    6. Damaged, Defective, or Missing Parts

    If your order arrives with missing parts, broken components, or manufacturing defects, we will issue immediate replacements at no cost to you.

    • Freight Damage Requirements: All physical shipping damages must be explicitly noted on the driver's delivery slip/Bill of Lading at the time of arrival, and reported to Yardify within 24 hours. Please refer to our Shipping & Delivery Policy for full cargo inspection guidelines.
    • Warranty Claims: For structural product issues falling under a manufacturer warranty, if the factory requests a physical inspection, the purchaser shall return the product or part prepaid freight to the designated factory location. The customer covers outbound warranty freight costs.
    • Missing or Damaged Items
      • Inspect your shipment for signs of obvious damage. You may refuse the shipment should you receive it not intact or damaged. If you choose to accept the shipment from the carrier, make a note on the BOL (bill of lading) of any damage to the boxes, planter(s), or packing material. You are entitled to open each box and inspect the goods. If the driver will not stay, make a note that you were unable to check for concealed damage.
      • Damage details and images must be reported in writing immediately to customer service at Admin@Yardify.com.
      Photos should include the damage, cartons, and packing materials.
      • If damages are not noted at the time of delivery, Yardify will not have recourse and will be unable to compensate you or resolve this issue on your behalf.
      Return Policy
      • Returns are acceptable within 14 days of receipt and no product may be returned to Jay Scotts without written consent.
      • Unauthorized returns will not be eligible for credit.
      • Returns must be in the original box with all the packaging material.
      • In some cases, customers may be assessed the original shipping cost and are responsible for pre-paid return shipping.
      • Custom planters and planters with drainage holes are non-refundable and non-exchangeable.
      • Credit for returns is subject to inspection of the product and packaging material.
      • Authorized returns may subject up to a 30% restocking fee, the remaining balance will be issued in the form of a merchandise credit.

    7. Brand-Specific Exception: Jay Scotts Products

    Because Jay Scotts products are premium architectural-grade and made-to-order, their factory policies strictly override our standard terms:

    • Store Credit Only: Jay Scotts does not offer cash or credit card refunds under any circumstances. Approved returns are processed exclusively as a merchandise store credit, which can be applied to any future purchase on Yardify.com.
    • 30% Minimum Restocking Fee: All approved Jay Scotts returns are subject to a strict 30% restocking fee. This fee will increase if the item arrives back at the factory with any handling damage.
    • Strict Packaging Rules: The return window is exactly 14 days from receipt, and original boxes and internal factory packing materials must be used. Returns shipped in alternative packaging will be automatically denied and no store credit will be granted.

    Contact Us

    For questions regarding standard product eligibility, RMA status, or return address routing, please contact our support desk: