Shipping and Returns Policies
WHAT can be returned?
Any standard product that is shipped to an address in the contiguous 48 United States can be returned within 15 days of receipt for any reason. To ensure the product you are considering purchasing, or have already purchased, is a standard product, please contact Customer Service prior to purchasing.
Please note you must contact us via email at email@example.com or call us at 301.539-9273 and obtain a Return Merchandise Authorization (RMA) number. This is VERY IMPORTANT, as different items need to be returned to different warehouses or distribution centers. Shipping charges are not refundable. Return Shipping pay by the customer. Additional 25% restocking fees may apply to returned items. If there is a problem with your order, for instance missing or broken parts, we will replace them immediately. Damages must be noted on driver delivery slip, and also notify us at 301.539.9273 to report the problem, please see our shipping and delivery policy for full details on damaged products.
All returned products must be in original shipping containers, complete with everything that was originally included. Standard items are not returnable if they have been used. Please note "special orders" and items where a patina / finish is chosen are not considered standard products and may not be returned under any circumstances, please contact Customer Service with any questions regarding which items are "special order" or standard items. Sale price items cannot be returned.
WHEN do items need to be returned by?
You have up to 15 days to return your purchase of any standard item for any reason. Please note you MUST contact us via email at firstname.lastname@example.org or call us at 301.539-9273 and obtain a Return Merchandise Authorization (RMA) number. This is VERY IMPORTANT because different items need to be returned to different warehouses or distribution centers. In addition, different manufacturers may charge additional restocking fees for returned products. Shipping fees are non-refundable and we reserve the right to assess a restocking fee equal to 25% of the purchase price of the item.
WHERE do items need to be returned or exchange to?
When you contact us via email at email@example.com or call us at 301.539-9273 to obtain a Return Merchandise Authorization (RMA) number, we will give you the address to return your product to. This is VERY IMPORTANT because different items need to be returned to different warehouses or distribution centers.
HOW can I process a return or exchange?
Call or email us via the contact us link or 301.539.9273
- We will provide you with an RMA number, which you must write in marker on the outside of the shipping box. Please note all returns must be made with original packing materials and boxes and arrive back to the manufacturer in the condition in which they were received.
- Once we give you the return address, ship the product back to the address provided via a "trackable" method, and retain the tracking number for your records.
- Once we receive the item back and inspect that it has been received in the condition in which the product was shipped, without damage or missing pieces, we will credit your credit card back for 100% of the purchase price of the product less shipping and any applicable restocking fees.
- If Yardify. requests, products or parts for which an original purchaser makes a warranty claim, the purchaser shall return the product or part prepaid freight to Yardify’s Manufactures' factory.
- Please note; the customer pays all return and freight cost.
WHAT is your cancellation policy
Our manufacturers do their very best to ensure that once your order is received it is processed immediately. Many of our products are custom stained or custom created and many manufacturers have already begun the creating process immediately after your order is received. We will do our very best to work with the manufacturer with regards to any cancellation requests, but due to the nature of our products we reserve the right apply a restocking fee to orders that are requested to be cancelled. This fee may range for each product and may be assessed at up to 25% of the purchase price of the product. Please contact customer service with any questions regarding this policy.
All of our manufacturers choose the best method in which to ship your product to ensure their safe arrival to your shipping location. Our manufacturers ship products via UPS, Fedex, Or LTL Freight/Common Carrier.
(FedEx or UPS)
(LTL Freight/Common Carrie)
If your order ships via LTL Freight, once the item ships, you will be contacted by the trucking company to set up a delivery date and time frame for delivery. All of our orders are noted to receive residential and liftgate instructions. What this means is that once the trucking company arrives at your shipping location, they will unload your palletized item onto your property with a liftgate. The trucking company will then place your palletized item on your property. Please note: The trucking companies are required to place the pallet onto your property, ie: driveway, sidewalk in front of your shipping location if no driveway is available but they are not able to assist you with final placement of your palletized item or any unpacking of the item.
When your item arrives to your shipping location it is very important to make sure you inspect the full pallet before signing for the delivery driver. It is important to do an inspection to make sure no pieces are damaged. If you are unable to view all of the items within the pallet, please note on the delivery slip, unable to inspect for hidden damage. In the event that you do come across a damaged piece or item, please see the below section on Damages.
If you have any questions regarding the shipment of a specific item, please contact customer service before purchasing at (301) 539-9273 Monday to Friday 9am to 5pm EST or via our Contact Us Page.
Damages From Shipping:
If a damaged item or piece is found upon delivery, it must be noted on the Bill of Lading signed by you at delivery time.
All of our manufacturers do their very best to ensure your order arrives safely to your shipping location. In the event that a damage does occur in the shipping process, the damage must be reported within 24 hours of delivery.
Each manufacturer may request photos of the damaged product for replacement pieces or credit to be given as well as submission for damage claims and for informational purposes for future packaging/product solutions. You may also be required to keep the damaged product and all shipping materials for a period of time for any shipping company (UPS, FEDEX, or Common Carrier) to inspect the product until final claim completion.