Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.  If you do not receive tracking information from us within six business days of your order feel free to follow up with us at

How do our Products ship:
All of our manufacturers choose the best method in which to ship your product to ensure their safe arrival to your shipping location. Our manufacturers' ship products via UPS, FedEx, Or LTL Freight/Common Carrier.
 (FedEx or UPS) 

(LTL Freight/Common Carrie)     

If your item is shipping via LTL Freight/Common Carrier, this means that the product will be safely packed on a pallet. The pallet will then be wrapped in shrink wrap to ensure safe arrival at your shipping location.

If your order ships via LTL Freight, once the item ships, you will be contacted by the trucking company to set up a delivery date and time frame for delivery. All of our orders are noted to receive residential and liftgate instructions. What this means is that once the trucking company arrives at your shipping location, they will unload your palletized item onto your property with a liftgate. The trucking company will then place your palletized item on your property. Please note: The trucking companies are required to place the pallet onto your property, ie: driveway, a sidewalk in front of your shipping location if no driveway is available but they are not able to assist you with final placement of your palletized item or any unpacking of the item.

When your item arrives at your shipping location it is very important to make sure you inspect the full pallet before signing for the delivery driver. It is important to do an inspection to make sure no pieces are damaged. If you are unable to view all of the items on the pallet, please note on the delivery slip, unable to inspect for hidden damage. In the event that you do come across a damaged piece or item, please see the below section on Damages.

If you have any questions regarding the shipment of a specific item, please contact customer service before purchasing at  (301) 539-9273 Monday to Friday 9 am to 5 pm EST or via our Contact Us Page.