Yardify Shipping & Delivery Policy

Welcome to Yardify.com. We are dedicated to delivering your premium outdoor products safely and efficiently. Below you will find the complete, definitive details of our order processing times, shipping destinations, carrier methods, and cargo inspection guidelines.

1. Shipping Destinations & Scope

• Standard Shipping Zones: We ship exclusively to the 48 contiguous United States.
• International Shipping: International shipping is NOT available.
• Canada Shipments: Select manufacturers may ship to Canada. Please contact us via our Contact Us page or click the "Ask a Question" icon on any specific product page to inquire about Canadian delivery availability and associated freight costs before purchasing.
• Special Circumstances & Exclusions: Yardify.com reserves the right to deny orders to unique geographical shipping locations where extreme carrier surcharges apply. Alternatively, we may allow the customer to cover those additional fees to proceed with fulfillment in special circumstances (e.g., domestic United States island deliveries).

2. Order Confirmation & Processing (Handling Time)

• Pre-Authorization: As soon as you place your order, you will receive an automatic order confirmation email. This indicates that our system has received your order and pre-authorized your credit card for the purchase.
• Inventory Verification: We immediately coordinate with our manufacturers and suppliers to confirm that your specific item is in stock and available for immediate fulfillment.
• Backorders: If your item is on backorder or otherwise unavailable, we will void the credit card pre-authorization and notify you right away via email.
• Order Fulfillment Window: If your items are available for immediate shipment, we will process the payment charges. Orders are prepared and shipped from the manufacturer's warehouse within 5 business days from the date of your order.

3. Shipment Tracking

• Tracking Notification: We will send verified tracking information to the email address you provided during checkout within 24 hours of your order physically leaving the warehouse facility.
• Delayed Tracking Support: If you have not received formal tracking details from our system within six (6) business days of placing your order, please follow up with our support team immediately at Admin@Yardify.com.

4. Shipping Carriers & Delivery Methods

Our manufacturing partners select the most reliable, secure transit method based on the physical weight and dimensions of your product to guarantee a safe arrival. Items are shipped via one of two primary methods:

Parcel Delivery (UPS or FedEx)

Standard-sized shipments are delivered directly to your doorstep via standard parcel networks. A signature may or may not be required depending on carrier routing safety rules.

LTL Freight / Common Carrier (Palletized Delivery)

Heavy, oversized, or high-ticket items (such as architectural planters and heavy steel fire pits) are safely packed on a wooden pallet, stabilized, and wrapped securely in protective shrink wrap to ensure damage-free transit.

• Delivery Scheduling: Once your freight order arrives at your local regional terminal, the trucking company will contact you directly via phone to schedule a specific delivery date and an appointment time window.
• Residential Liftgate Service: All freight orders placed through Yardify include mandatory residential delivery with liftgate assistance. The driver will unload the palletized item from the truck onto your property using a hydraulic liftgate mechanism.
• Curbside Delivery Restrictions: Truck drivers are structurally required to place the pallet onto an accessible, hard surface on your property (such as a driveway or the front sidewalk). Drivers are not authorized or able to assist you with final backyard placement, indoor placement, moving items up stairs, or unpacking/disposing of any of the shipping materials.

5. Delivery Inspection & Shipping Damages

• Noting Damage on Arrival: Please thoroughly inspect the exterior packaging and pallet when they arrive. If you notice visible tears, dents, crushed boxes, or open wrapping, you must explicitly note the damage on the driver's delivery slip or Bill of Lading (BOL) before signing.
• Hidden Damage Notation: If you cannot fully view all individual items inside a palletized shipment at the moment of delivery, you must write: "Unable to inspect for hidden damage" directly on the delivery slip.
• 24-Hour Reporting Window: In the rare event that your product arrives broken or damaged, you must report the issue to Yardify within 24 hours of delivery.
• Filing a Claim: Send clear photos of the damaged item and the shipping materials to Admin@Yardify.com or call us at (301) 539-9273. We will handle the carrier insurance claim on your behalf and arrange for immediate replacement parts or units.
• Retention of Materials: You may be required by the carrier (UPS, FedEx, or Common Carrier) to keep the damaged product and all original shipping containers/pallets intact for a designated period for physical inspection until the formal claim is resolved.

6. Order Cancellations (Prior to Shipment)

• Standard Cancellation Window: Our manufacturing partners work quickly to process orders immediately upon receipt. Any order cancellation requests submitted after 48 hours from the initial purchase time are subject to a $20 administration fee, regardless of whether the order has physically shipped.
• Custom & Made-to-Order Items: Many of our premium products are custom-stained, finished, or created to order. Because manufacturers begin production immediately, we reserve the right to apply a manufacturing restocking fee of up to 25% of the purchase price for custom items canceled mid-production.
• Shipped Orders: If an order has already left the warehouse and is in transit with the carrier, it cannot be canceled. The buyer will be responsible for all actual freight shipping charges incurred during routing.

Contact Us

If you have any questions regarding freight delivery logistics, shipping times, or a specific product's handling parameters, please contact customer service prior to making your purchase:

• Phone Support: (301) 539-9273 (Monday to Friday, 9:00 AM to 5:00 PM EST)
• Email Support: Admin@Yardify.com
• Online Contact: Via our website's dedicated Contact Us Page